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Our Guarantee
We unconditionally guarantee your final satisfaction if you adhere to your
responsibilities of a consumer of custom manufactured goods, as these goods
have no value to anyone except you. If you adhere to these responsibilities, we
will do whatever is necessary to ensure you are a satisfied customer.
Your Responsibilities
If you are unfamiliar with the product you have chosen, we strongly suggest you
order an
unembroidered sample
to verify its suitability. We cannot accept returns of custom embroidered
product unless the product or the embroidery is defective.
We will provide a proof of your custom embroidery to ensure it meets your
approval. Please make sure you review the proof on a timely basis and
request any changes you feel are needed. If there is any concern, please
request a pre-production sample.
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Return Policy
Returns of samples must be received with 45 days of the original order. We
will issue a credit for the full amount of the product you returned.
Should you find any defect in any order, please notify us as soon as
possible. Any defective product or embroidery will be replaced at no
charge to you. We cannot accept returns of custom embroidered product unless
the product or the embroidery is defective.
Business Policies
We are a member of the Better Business Bureau and a certified participant in the
BBBOnline Reliability Program. As a member of the BBB and as a
participant in the BBBOnline Reliability Program, we agree to abide by and
conduct our business in accordance with the Code of Ethics of that
organization.
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