EmbroiderySuperstore.com is committed to your satisfaction. To
ensure that you are a satisfied customer, we ask that you adhere to your
responsibilities as a consumer of custom manufactured goods. If you adhere
to these responsibilities, we guarantee that you will be satisfied with your
custom embroidered product.
If you are unfamiliar with the product you have chosen, please order an unembroidered sample
to verify its suitability. Once we have prepared your custom embroidery design,
we will provide you a proof to ensure it meets your approval. Please review the
proof in a timely manner and request any needed changes. We will not embroider your
order without your prior approval. If you have any additional concerns, please request
a no charge pre-production sample for your review
Samples must be returned within
thirty (30) days of the original order. Once the sample is
received, we will issue you a credit for the full cost of the sample, excluding
How to return a product
Return your order to:
Stitch America Inc.
110 Cross Street
Bremen, GA 30110
We cannot accept returns of custom embroidered products unless the product or embroidery
is defective. In the event that a product
or embroidery is defective, please notify us in a timely manner. The custom embroidered product will be replaced free of charge.