Embroidery Superstore - Stitch America Inc.
   

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FAQ
How long does it take?
What's included in the prices?
Do you have a catalog?
What if I don't need 12?
What's the cost for over 10,000 stitches?
Do you do screen printing?
Can I mix different items for quantity pricing?
What it the items I order need different colors in the embroidery?
Can I see a sample of my embroidery before I place my order?
How much for an additional embroidery location?
Are there guidelines for embroidery?
Do I see my embroidery before you ship my order?
Should I order a product sample?
Can I send my items to you for embroidery?
What is the largest embroidery I can get?
How many colors can I use?
What typefaces can I use?

Frequently Asked Questions

Click on a question to the left to link to the answer.

How long does it take?
We will ship your order within five business days of your approval of the proof we provide to you. Allow about two weeks from the time you place your order until your order is shipped to you. If we are creating a new custom design for you, expect your initial proof within five business days from the time we finalize the source for your graphic. Allow an additional 1-5 business days for shipping. 
Rush service is available as are expedited shipping options.

What's included in the prices?
Our prices are listed on each product so you don't have to request a quote.  The prices include free embroidery in one location (minimum 12 items) and the creation of your designs.  There are no setup fees or other hidden charges.  You may incur additional charges if your design exceeds 10,000 stitches or if you want an additional embroidery location. 
More about pricing

Do you have a catalog?
Our product catalog is too extensive and dynamic to produce in printed form.  We do not have a printed catalog.

Do you do screen printing?
Currently we only offer embroidery.

Can I mix different items for quantity pricing?
If each item you order uses the same design, you may combine items, sizes and colors for pricing (see below for exclusion on headwear), although there is a minimum of four per item per color. For instance, if you order 48 denim shirts, 24 polos and 24 jackets and the same design is used for all items, you would use the "96-143" (48+24+24=96) price break for each item. Because embroidery on headwear requires a special setup and special equipment, headwear must stand alone for quantity pricing and for minimum quantities. Within the headwear category, you may combine items, sizes and colors, as long as each item is embroidered with the same basic design and there is a minimum of four per item per color.

What if the items I order need different colors in the embroidery?
There is no charge for additional colorways to match the different colors of items you order.  We will design the colorways for you based on the items you order.

Can I see a sample of my embroidery before I place my order?
Because of the considerable number of hours required to prepare and proof your design, we do not prepare embroidery samples before you place your order.  However, when you place an order we will prepare a proof for your approval prior to production.  Sample embroidery is available for a setup fee of $150.00.  The sample embroidery charge will be refunded to you when you place a quantity order of at least 12 pieces.

Do I see my embroidery before you ship my order?
Within five business days of the time you place your order, we will make a proof of your embroidery available to you for approval.  We will not embroider your order without your prior approval. If you have any concerns, please request a no charge pre-production sample. 

Should I order a product sample?
If you are unfamilar with the product you are considering, we strongly recommend you order a sample without embroidery.  Once you have evaluated the sample, you may return it for full credit. 

Can I send my items to you for embroidery?
We only embroider the items we sell.

What is the largest embroidery I can get?
The largest embroidery we produce must fit within a circle with a diameter of 5.5 inches.

How many colors can I use?
Our machines will accomodate up to 15 colors.  There is no charge for using more than a certain number of colors.
Color Palette

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